Gurugram : The Municipal Corporation of Gurugram (MCG) has a new head. Dr Pankaj, an Indian Administrative Service (IAS) officer of the 2020 batch, took charge as Commissioner on Thursday. He was previously Commissioner of the Municipal Corporation of Panipat. The Haryana Government has assigned him the responsibility for MCG.
On joining, senior MCG officials welcomed him and briefed him on how the corporation works, the activities of its various departments and the major ongoing projects in the city. Dr Pankaj then held a meeting with the officials, discussing a range of issues and setting out his priorities for city development, cleanliness, pollution control and more effective civic services.
Focus on cleanliness and pollution control
The Commissioner said that improving the city’s sanitation and taking effective steps to control pollution are among his top priorities. He directed officials to strengthen cleanliness arrangements and keep main roads regularly clean. He asked for the campaign to make roads dust-free to be speeded up, with all concerned officers monitoring it effectively.
He also instructed officials to keep a close watch on garbage burning and to take the necessary action to stop such incidents. He made it clear that all departments must work seriously and in coordination to achieve the goal of a clean, pollution-free Gurugram.
No compromise on deadlines and quality
Dr Pankaj said that all development and other works carried out by the corporation must be completed within the set timelines. Quality must receive special attention, and officers must ensure there is no unnecessary delay in any work. He directed them to review work in their respective areas regularly and to carry out projects responsibly, on time and to a good standard.
Better engagement with the public and elected representatives
The Commissioner told officials to carry out their duties with full seriousness and sensitivity. He said officers should behave well and cooperatively with public representatives and ordinary citizens, meet people regularly, listen to their problems and build better communication with them.
He placed special emphasis on resolving citizen complaints properly. Merely disposing of a complaint is not enough, he said, and officials must ensure that the complainant’s problem is genuinely and satisfactorily resolved.
Faster resolution of complaints
Dr Pankaj directed officials to act quickly on complaints received through various channels, including the Mhari Sadak portal, SMGT, CM Window, CPGRAMS and social media. All complaints should be monitored regularly and resolved within the prescribed timeframe and to a good standard. He said providing better services to citizens is an important responsibility of the corporation, and asked all officers to work with mutual coordination and accountability.
Expectation of new initiatives
The Commissioner gave officials a clear message that timeliness, quality, transparency and public interest must be the top priorities in every task of the corporation. He called on all officers to play an active role, with special attention to strengthening cleanliness, controlling pollution, keeping roads dust-free, resolving complaints effectively and maintaining the quality of development works.